Quality Advisor - Isle of Man
Lloyds Banking Group
Location: Isle of Man
Employment Terms: Full-time
End Date
Salary Range
Agile Working Options
Job Description Summary
Job Description
- JOB TITLE : Quality Advisor- Isle of Man
- SALARY : £23,123
- LOCATION : Villiers House, Douglas, Isle of Man
- HOURS : Full-time. 35 hours a week on a Fixed Term Contract until Oct 2024.
- WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity
This role is a Fixed Term Contract, potentially until Oct 2024.
Working as part of our team you’ll provide a wide range of customer focused activities which support our customer facing colleagues in providing outstanding customer service for customers.
You’ll be responsible for
- Writing and producing letters.
- Reviewing accounts ensuring the correct action has been taken.
- Comparing customer accounts against LBG guidelines to decide whether further actions are required to reach a fair outcome.
The Islands business is the fastest growing business in Lloyds Banking Group so it’s a really great time to join and make a real difference.
From Day 1 we’ll provide all the training and support you'll need. Many of our colleagues go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
About us
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you’ll need.
- The ability to quickly build relationships; to understand and meet your customer’s needs.
- Excellent attention to detail and have an aim to ensure that work is completed.
- Enthusiasm with the desire to deliver great service that exceeds customer expectations.
- To be a teammate that can work closely with colleagues.
- A positive and dynamic approach, full of self-motivation.
- To be organised and manage time effectively to ensure a balanced approach.
- To take ownership of your own development to enhance your skills and knowledge.
And any experience of banking or business where you've dealt with customers previously would be useful.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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