Our client seeks a Mobile Branch Cashier and Driver to join their team.
Role Profile: If you have a passion for delivering excellent customer service along with good banking knowledge, our client would like to hear from you. You will deliver an exceptional experience to customers who use mobile branch banking services. Crucial to this role will be your ability to complete the company's mobile branch driver training, which includes driver refresher training.
Key Responsibilities:
- Acting as the first point of contact to customers, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.
- Following safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.
- Processing all customer branching transactions and making sure that customer records are up to date with the any outcomes and actions.
- Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of the company's products and services.
- Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders.
Key Skills & Experience:
- You'll need to be over 21 and hold a valid driving licence. You'll ideally already have a category C1 license, but if you don't you will receive comprehensive training. It would also be an advantage if you already hold a Driver Certificate of Professional Competence.
- A flair for excellent customer service and a desire to exceed expectations.
- An understanding of banking sales and service processes along with knowledge of internal and external regulatory, operational, credit and control procedures.
- Strong communication and interpersonal skills to explain products and their benefits in a meaningful way.
- 2 years' office experience.
- Completion of mobile branch driver training, including driver refresher training.
- The ability to work independently and on your own initiative.